Common for laptops which see their fair share of travel is an issue where the power jack becomes broken or loose and your power adapter no longer provides power to the laptop. This issue can be caused by the AC adapter being pulled out of the laptop power jack, or just due to being moved back and forth over a long period of time. The resulting problem is generally the power jack being broken off of the motherboard of the laptop, requiring a complete replacement with a new part. We fix this computer repair problem all the time and can have your laptop power jack replaced so you won’t have to get a new laptop.

• Diagnose the cause of the issue; sometimes it’s the AC adapter
• Provide you with a price quote for parts and labor
• Disassemble the laptop down to the motherboard
• Remove the motherboard from the laptop
• Desolder the old broken power jack
• Solder the new power jack onto the motherboard
• Reassemble the entire laptop and test for performance

My laptop charges, but I have to hold the plug at an angle.

This is a loose power jack. The internal connection inside the power jack is broken. Sometimes it’s the connection to the motherboard where the soldering joint is cracked. In both cases, replacing the power jack fixes the issue. We make sure to secure the new power jack so it will be more resistant to movement in the future.

The plastic around the power jack is broken, can you fix that too?

In some cases, the damage is caused by a fall or some other force which breaks not only the power jack, but also the plastic shell around the laptop. In these cases, we will offer options to either secure the power jack using the existing plastic shell, or if it would be better to order a replacement shell for the laptop. Usually it comes down to cosmetics, and if you can stand the cracked plastic, it’s often better for us to secure everything and get it looking as good as possible rather than replacing the entire shell.

My laptop charges with my friend’s AC adapter, but not my own.

This is probably due to a bad AC adapter and not the power jack. We can determine the exact cause with our diagnostics. If it is the AC adapter, we will advise you on the cost to get a replacement.

Will I lose my data?

We take great care when handling all the computers we work with. When doing a laptop power jack replacement, we do not touch your data at all. In most cases, we have to remove the hard drive from the laptop during disassembly. We then place it aside when doing the rest of the work to get the computer working again. And when we reassemble the laptop, we place the drive back into the laptop, and make sure everything is working when we perform our final tests. When you bring your computer to us you can be sure you will receive quality service.